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Out of the mouths of babes and dumb users...

While I generally try to have a few non-IT related rants posted in between the IT rants, the last week has simply been far too epic and trying on my nerves not to carrying on my rant from last week.

In the past week, I've heard all of the below from users:

1. What's a file path?
2. You can get viruses from YouTube?!
3. What's "Windows Explorer"?
4. Why is it bad to put your password on a sticky note on your monitor?
5. I know I don't have network connectivity! But why can't I still send my email?
6. What's a forward slash?
7. Ok, I understand my hard drive is dead. But why can't you get my files off it?
8. What's an asset tag?

And my absolute favourite which I thought I'd only ever hear the likes of on the IT Crowd:

9. My button for the internet is missing!

Giving a dumb user a computer is like giving a monkey with a thermonuclear device a large hammer. It's not a matter of "if" something will go horribly and disastrously wrong, but how soon.

Comments

  1. ChaosAdventurer3 February 2014 at 07:37

    It is these end user behaviors that turn some of us into Green Dragons.
    http://sysadmin1138.net/mt/blog/2014/02/the-dragon-in-the-datacenter.shtml
    Others just get their frustrations out in blogs and exchanging horror stories with friends ;)

    ReplyDelete
  2. ChaosAdventurer10 February 2014 at 08:47

    Thankfully these are just "high" on the Tech Support Caller Warning System. Fortunately I haven't had to deal with too many cases of "severe", though in those cases I've usually been the Special Ops response unit when in at least one case I left the end abuser's local tech cred in ruins with him blubbering "I didn't know I needed all those junky looking files in the root of c:"

    http://ars.userfriendly.org/cartoons/?id=20140209

    ReplyDelete

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